Investor Charter for Research Analysts

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A. Vision and Mission Statements for Investors

  • Vision: Invest with knowledge & safety.
  • Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of Business Transacted by the Research Analyst with Respect to the Investors

  • Publish research reports based on diligent research activities of the RA.
  • Provide independent, unbiased view on securities.
  • Offer unbiased recommendation, disclosing the financial interests in recommended securities.
  • Provide research recommendation, based on analysis, publicly available info and known observations.
  • Conduct annual audits and ensure compliance with SEBI advertisement codes.
  • Maintain proper records of interactions with all clients and prospective clients (prior to onboarding) where research service-related conversations have occurred.

C. Services Provided to Investors

  • Onboarding clients by explaining terms, services, and risk disclosure, and completing KYC for fee-paying clients.
  • Facilitating access to research reports via email or registered portal.
  • Ensuring confidentiality of research results prior to publication.
  • Disclosing information material to the client (including business activities, disciplinary history, risks, and potential conflicts of interest).
  • Distributing research reports and recommendations to clients without discrimination.
  • Disclosing the extent to which Artificial Intelligence (AI) tools are used in generating research services.
  • Timebound resolution of investor grievances (within 30 calendar days).

D. Grievance Redressal Mechanism & Timelines

If you have any grievance, approach the Research Analyst directly at equiistoxresearch@gmail.com or registered office: Flat no 402, Shree Vari Anugraha, 4th floor, 8th cross, Banjara Layout, Hormavu Main Road, Bangalore, Karnataka, 560043. The analyst must resolve it within 30 calendar days.

If unsatisfied with the resolution, you may escalate your grievance to SEBI via the SCORES 2.0 portal (scores.sebi.gov.in) or the SMART ODR portal (smartodr.in).

Physical complaints can also be sent directly to SEBI: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E. Expectations from Investors (Do's and Don'ts)

Do's:

  • Deal only with SEBI-registered Research Analysts (verify registration number on SEBI site).
  • Check the SEBI registration certificate and validity details.
  • Read disclaimers and disclosures carefully before making investment choices.
  • Pay subscription fees only through authorized banking channels (NEFT/RTGS/IMPS/UPI) and maintain receipts.
  • Ensure that you provide complete and accurate information during onboarding.
  • Ask questions and clear all doubts with the RA regarding their recommendations before acting on them.
  • Report misconduct to SEBI if an RA promises assured or guaranteed returns.

Don'ts:

  • Do not pay any cash or cash-equivalents to the Research Analyst.
  • Do not share secure login credentials (PINs, passwords, OTPs) with anyone.
  • Do not sign blank documents or accept guaranteed returns / profits.
  • Do not deal with unregistered intermediaries.
  • Do not act on suggestions or messages received on unverified social channels (Telegram/WhatsApp channels).
  • Do not provide funds to the Research Analyst for investment purposes (RAs provide research; they do not manage capital).
  • Do not fall prey to luring advertisements, market rumors, or promises of limited-period discounts/incentives.